Power outage quickly fixed
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Editor,
On Wednesday, Dec. 2, while working at my computer, I heard a pop and lost power. We called a couple of neighbors and they both had electricity. I then called Mission Valley Power and talked with, if I remember correctly, Josie.
She was extraordinarily helpful with a very positive and uplifting attitude. She asked about the meter and stayed on the line as I walked out to check. She apparently talked with a maintenance person, and then, she called back to let me know that maintenance would be out to see what could be done to get our power back.
I went back to the house to wait while thinking about cleaning a chimney and the possibility of frozen waterpipes. In a very short time, I saw an MVP truck coming down our driveway. I met him at the power pole, and he identified and fixed the problem immediately. He reset a breaker for me when I could not and also recommended an update for our breaker box at the meter. I do not know the exact time it took, but I am sure it was less than an hour from my phone call to MVP until our power was back on.
Thank You Mission Valley Power for your quick and professional service.
Curt Rosman
Charlo
