A simple ‘thank you’ helps
Hey savvy news reader! Thanks for choosing local.
You are now reading
1 of 3 free articles.
Editor,
Times have sure changed. Twenty-years-ago, it seems like anytime you made a purchase back then you would get a sincere “thank you” from the person you made the purchase from. Today, in Lake County, it seems like getting a simple thank you is getting harder to come by.
For example, when we are checked out by an employee that is older and has been working for a few years, we almost always get a thank you; however, if we are checked out by employees who are newer, especially younger, we very rarely get a thank you.
I would say in the last three years I have only gotten a thank you two or three times from the younger employees. Evidently, the owners of these stores have not instructed the people who train new employees to require these new people to say thank you, pretty sad. When I owned my own business for years, one thing that was mandatory for my people was for them to thank our customers every time, regardless of how much they spent.
If I ever caught someone not saying thank you, I would bring them into my office and let them know our customers pay their wages, and because of that, we need to let them know we appreciate their business.
I am getting tired of handing over my money and have the clerk say, “Would you like your receipt” or “have a nice day.” Many times, they say absolutely nothing – just hand you your receipt.
If you are the owner or manager of a business, I would suggest you instill in your employees the importance of thanking your customers every time. In fact, we have quit doing business at two of three businesses, and the third one is about to lose us. So, where will we shop for groceries? We’ll just go to Walmart and use the self-checkout. At least it will tell us thank you on the screen (I think).
John Meinders
St. Ignatius
